TERMS & CONDITIONS
Last updated: 25 July 2026
By using www.johe.in or placing an order, you agree to the following terms.
1. PRODUCT INFORMATION
Johé jewellery is made from 925 sterling silver unless stated otherwise on the product page. Products carry a 925 stamp wherever technically possible.
Sterling silver may naturally tarnish due to exposure to air, moisture, perfume or chemicals. Natural tarnishing and regular wear are not considered manufacturing defects.
Slight variations in colour, finish or appearance may occur due to photography, lighting and screen settings. Product measurements are approximate.
2. ORDERS, PAYMENTS & PRICING
All orders are prepaid. Cash on Delivery is currently unavailable.
Once confirmed, an order cannot be cancelled, modified or combined with another order.
Prices and offers may change without prior notice. The amount shown at checkout at the time of purchase will apply.
If an item becomes unavailable, Johé may cancel it and refund the amount paid.
3. SHIPPING & DELIVERY
Johé currently delivers within India. Any applicable shipping charges will be displayed at checkout.
Orders are generally dispatched within 2 business days and delivered within approximately 4–5 business days after dispatch. Timelines may vary depending on the location, courier partner or circumstances beyond our control.
Tracking details will be shared after dispatch.
Customers must provide complete and accurate delivery details. Additional charges may apply if an order needs to be resent due to incorrect or incomplete information.
4. RETURNS, EXCHANGES & REFUNDS
All requests are governed by Johé’s separate Returns, Exchanges & Refunds Policy.
Eligible requests must be raised within 5 calendar days of delivery.
Please refer to the policy for return eligibility, unboxing-video requirements, shipping charges, quality inspection and refund timelines.
5. WEBSITE CONTENT
The Johé name, logo, photographs, videos, text and other website content may not be copied, reproduced or commercially used without written permission.
To the extent permitted by law, Johé will not be responsible for indirect losses arising from the use of the website or its products.
Nothing in these terms limits the rights available to customers under applicable consumer law.
6. GOVERNING LAW & UPDATES
These terms are governed by the laws of India.
Subject to applicable consumer laws, disputes will fall under the jurisdiction of the competent courts in Jaipur, Rajasthan.
Johé may update these terms when required. Any changes will be published on this page with the revised date.